Jon Renau Terms + Conditions
Payment Terms
We accept payment by Visa, MasterCard, PayPal or Money Order.
Sales Terms
All sales are final. For your protection, we ask that you inspect all merchandise immediately upon receipt. We will correct duplicate deliveries, incorrect merchandise or any errors in shipment on our part upon verification of the error. You must notify your Account Manager of any order discrepancies within 5 days from receipt of goods.
Returns
• All Custom Order sales are final and cannot be returned. In the rare instance that product is received damaged or defective, you must reach out directly to your Jon Renau Account Manager within 5 days of receipt to begin a refund process. No cash refunds, a credit memo will be issued.
• Any item that has been cut, colored, customized or altered is not eligible for return.
• Returns will not be accepted unless pre-authorized by your Account Manager. Customers must receive a return authorization number (RA#) or return label from their Account Manager. The RA# or label must be visible on the outside of the box, or it will be refused and returned to sender.
• Permission to return goods must be obtained within 5 days from the receipt of the goods. All unauthorized returns will be returned to sender.
• Merchandise returned must be in its original condition, including all packaging (hang tags, box, packaging paper, etc.)
• Any items not included on the RA will be returned to sender.
• Discontinued items are not eligible for return.
• All returns that are not a result of shipping error, order entry error, or deemed defective by our quality control department will be charged an $8.00 flat rate shipping fee, per return label.
• No returns will be accepted after 30 days of invoice.
• There are NO CASH REFUNDS. A credit memo will be issued. Credit card customers will receive a credit to their credit card account. Depending on the issuing bank this may take up to 3 business days for processing.
Fees
• All returned items will incur an $8.00 restocking/repackaging fee.
• All synthetic and HD items are subject to an $8.00 restyling fee per item if not returned in its original condition.
• All human hair items are subject to a $25 fee restyling fee per item if not returned in its original condition.
• All returns that are not due to shipping error, order entry error, or deemed defective by our quality control
department will be charged $8.00 flat rate shipping fee, per return label.
PLEASE CONTACT YOUR ACCOUNT MANAGER WITH ANY ADDITIONAL QUESTIONS